Refund & Return Policy

Last Updated: July 2026

Welcome to OmegaShop.store. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The product is damaged, defective, or broken upon delivery.
• You received the wrong product.
• The item has a manufacturing defect.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned with all original packaging, accessories, and tags.
• Be accompanied by proof of purchase (order number or invoice).

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Products damaged due to misuse or improper handling.
• Products without original packaging.
• Personal care or hygiene items that have been opened or used.
• Clearance, promotional, or final sale items (unless damaged or incorrect).

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos or videos of the product
• Photos of the packaging (if applicable)

Once verified, we will arrange a replacement or refund at no additional cost.

4. Refunds

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds will be processed within 5–7 business days.
• Cash on Delivery (COD) orders will be refunded via bank transfer or another mutually agreed payment method.
• Online payments will be refunded to the original payment method whenever possible.

5. Exchanges

We replace items only if they are:

• Damaged
• Defective
• Incorrectly shipped

If you need an exchange, please contact our customer support team.

6. Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective product), OmegaShop.store will bear the return shipping cost.
• If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure described above.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Website: https://omegashop.store

Email: support@omegashop.store